Friday, 21 January 2022


COVID Safe Plan

Swan Hill Town Hall and Swan Hill Rural city Council are committed to providing a protected environment for all performing art events and other hires at the Venue and the team have designed and implemented measures in accordance with Government advice, to provide the safest possible environment for visitors to our venues.

Please note that essential information about COVID-19, symptoms, testing, physical distancing and what you can do to stay safe and well, can be found at the DHHS website

The information on this page will be updated regularly, in line with changes to conditions announced by the Premier of Victoria.

Please check regularly, particularly on the day of your visit to the Swan Hill Town Hall  for current policy and conditions.

If you have any questions or concerns at any time, please contact us.

We rely on your support and cooperation to maintain a protected environment and remind all visitors to comply with signage and staff directions at all times.

Regular cleaning

Regularly cleaning and sanitising of all areas of the Venue and publicly accessible areas with approved disinfectant products throughout the day. Touch points or high traffic  areas are cleaned regularly

Physical distancing and signage

  • It is vital to stay at least 1.5 metres from others, especially when moving around our site.
  • Signage in and around our buildings will help you maintain physical distancing, including in high traffic areas like corridors and areas where queues may form.
  • Entries and exits will be one-way only and marked with signage.
  • Lift will have a capacity limit marked with signage to ensure physical distancing can be maintained.

Hand hygiene

  • Hand sanitisers are available upon entry to all venues, events and activity spaces.
  • Handwash will be regularly restocked in all bathrooms
  • We encourage theatre patrons to practise good personal hygiene at all times.

Mask wearing

Masks are currently mandatory in our venues.  Please wear a fitted face mask at all times when indoors, unless eating or drinking or if you have a medical exemption. Children under 12 recommended but not required to wear a face mask at the venue.

Note: Mask rules are subject to change inline with public health rules.

Contact tracing

  • All patrons over 12 years are required to check in via our QR code and those under 12 years may be signed in by a guardian.  Those unable to access QR codes a sign in register will be available at the box office venue.
  • Data is collected and held securely. The data is automatically deleted after 28 days and will not be disclosed or shared with any third party (as per our Privacy Policy) during that period, except if requested from the Victorian Department of Health and Human Services.

To enter the venue

(This applies to all persons attending the venue for a performance, event or any other reason.)

All visitors aged over 16 will need to have received both COVID-19 vaccinations and provide verification of their vaccination status as a condition of entry.

  • Download the Victorian Government Service App on a smart phone device prior to your visit. You can download the Service Victoria app from the Google Play Store or Apple App Store.
  • Scan a QR code at the venue entrance
    • If you don’t have access to a smartphone please see a staff member or sign in using the manually via the staffed Service Victoria kiosk.
    • You will need to show acceptable proof of your vaccination status or medical exemption along with photo ID.
    • Show a staff member your vaccination certificate (double dose) or evidence of a medical exemption (Please note, you may be required to show photo ID depending on your ticket type or form of certified documents).

Acceptable proof of vaccination status (with proof of ID) includes:

  • COVID-19 Digital Certificate uploaded to the Services Victoria app.
  • COVID-19 Digital Certificate uploaded to phone wallet.
  • Official Australian Immunisation Register certificate.
  • Printed COVID-19 Vaccination Certificate issued by Medicare.
  • Medical exemption with a valid, original letter signed and issued by specified medical practitioner and photo ID.

The following proof will NOT be accepted:

  • Vaccine appointment card
  • Negative Covid-19 test result
  • Presentation of approved documentation without Photo ID where required or requested
  • Any other document

Medical exemptions

From 6pm on Friday 12 November 2021, you can no longer use a doctor’s letter or certificate as proof of medical exemption from COVID-19 vaccination. Instead, your doctor needs to update your record on the Australian Immunisation Register to show that you have a medical exemption. Your exemption will then display on your immunisation history statement and your COVID-19 digital certificate.

For instructions to download your COVID-19 digital certificate and add it to your Service Victoria app or to download your immunisation history statement, visit