Tuesday, 29 November 2022

Frequently Asked Questions

How to be COVID Safe in the venue

Currently patrons are not required to show their vaccination status or check-in using the Service Victoria app when visiting.

Mask-wearing is are recommended when indoors or in crowded settings and is mandatory if you are a close contact of a positive COVID case.

Request for cashless payment wherever possible to help limit personal contact.

Practise good hand hygiene and sanitise regularly.

Do not visit if you’re unwell or, if in the last 48 hours you have experienced cold or flu symptoms or been instructed by health authorities to isolate.

Conditions of sale

The authorised ticket seller for events listed on this website is Provenue ticketing services managed by Swan Hill Town Hall Performing Arts Centre and owned by Swan Hill Rural City Council.

Please be aware that we have no obligation to honour tickets purchased via unauthorised re-sellers. If you attend one of our events with a ticket purchased via an unauthorised re-seller such as Ticketmaster Resale, Viagogo, Ticketbis, eBay, Gumtree, Tickets Australia or otherwise, you may be refused entry to the event.

Tickets are sold on behalf of the organisation responsible for presenting the event and are subject to the conditions applicable to that event and/or the venue where held.

All sales are final. There is no refund or exchange on tickets unless required by law or the Live Performance Australia Ticketing Code of Practice.


Pension Cards, Seniors Cards, Health Care Cards, Student Cards are accepted. Persons bearing a concession ticket must carry proof of entitlement.

Please note that not all promoter shows have concessions and discounts.

Companion card

Swan Hill Town Hall Performing Arts Centre participates in the Victorian Government’s Companion Card Scheme enabling equal access for patrons who require a companion.

Babes in arms

Children under twelve months of age are permitted into theatres free of charge, unless specified by the applicant.

Children under twelve months will not be allocated a seat or require a ticket, however they must be accompanied by a paying adult and sit on the adults knee.

Please also note that in consideration for other patrons, it is expected that a crying child will be taken out of the theatre until settled.

Event warnings and recommended age

Event warnings and recommended ages can be found in the event information on our website,

For more information call 5036 2384 or email thbookings@swanhill.vic.gov.au.

Collection of tickets

Tickets can be collected from the Swan Hill Town Hall Bookings Office Mon to Friday 9am to 3.00pm at any time prior to a performance.

On the evening of the performance, tickets can also be picked up at the venue where the performance takes place.

The Swan Hill Town Hall Bookings Office is open 60 minutes prior to performance for collection of tickets (or purchase)

Tickets purchased online may be printed at home.  Entry to the theatre from either printed tickets or mobile tickets.

Lost tickets

For assistance call 5036 2384 or email thbookings@swanhill.vic.gov.au.

School groups

For assistance with school group bookings call 5036 2384 or email thbookings@swanhill.vic.gov.au.

Alternatively tickets can be purchased online from our website swanhilltownhall.com.

When should I arrive for my show? 

The foyer, bar area and box office will open 60 minutes prior to the performance.  The theatre doors including upstairs will also open 30 minutes prior, so that patrons can move straight to their seats. We will communicate any changes to this standard arrangement direct to ticket-holders.

Can I get drinks and bar snacks

Beverages and bar snacks will be available from 60 minutes prior to the performance.  The bar will close at the commencement of the performance and reopen at interval.

Can I pay by cash?

Cash payment is accepted, however, we encourage cashless payment wherever possible.